Citizens Advice Bureau

Hāpaitia te ara tika, pūmau ai te rangatiratanga mō ngā uri whakatipu - Foster the pathway of knowledge to strength, independence and growth for future generations.

We are a nationwide, but locally based, community organisation. We help people to know and understand their rights and obligations, and how to use this information to get the best outcomes. We provide people with the confidence and support they need to take action. We use insights from our clients’ experiences to work for positive social change. 

The aims of Citizens Advice Bureau are to:

  • ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available, or through an inability to express their needs effectively; and

    Me noho matāra kia kaua te tangata e mate i tāna kore mōhio ki ngā āhuatanga e āhei atu ana ia, ki ngā mahi rānei e tika ana kia mahia e ia, ki ngā ratonga rānei e āhei atu ana ia; i te kore rānei āna e āhei ki te whakaputu i āna hiahia kia mārama mai ai te tangata.
  • exert a responsible influence on the development of social policies and services, both locally and nationally.

    Kia tino whai wāhi atu ki te auahatanga o ngā kaupapa-ā-iwi me ngā ratonga-ā-rohe, puta noa hoki i te motu.

Campaigns

  • Leave no-one behind: Campaign to address digital exclusion
    Have you or someone you know ever tried to fill out a government form online? How about doing that on your phone? And uploading documents to it? What if your internet connection was limited? Or English wasn’t your first language? Or you were vision impaired? Or didn't have a credit card? What if you needed help to understand, and what you really wanted was someone to talk to? Consider the frustration this causes you and what it looks like when you’re made further vulnerable as you stare into the digital divide. The digital-only or digital-first approach being embraced by government agencies is excluding some of Aotearoa’s most vulnerable people and communities. This is unacceptable. We want to see people’s needs put at the centre of public services and are asking candidates seeking election as our representatives in Parliament, to pledge to ensuring this is the case. Interacting with government services is often about accessing rights and entitlements and it’s important that there aren’t any barriers in the way. Digital services are not the right response for all people or in all circumstances. There needs to be genuine choice for people about how they can interact - whether online, face-to-face, through others or by phone. It is critical that as a country we don’t allow the digital transformation of public services to further entrench disadvantage and vulnerability. We have written to election candidates asking them to commit to addressing digital exclusion so that no-one is left behind or left out because they can't or don't wish to engage online. As part of this campaign, we are also seeking funding to cover the transfer of costs that has resulted from government agencies closing up shop in communities and sending people to get help from CABs, including to get paper copies of forms. Join us in this call to address digital exclusion so that we leave no-one behind! This campaign builds on the findings and recommendations of our report, ‘Face to Face with digital exclusion’. You can read the full report here: https://www.cab.org.nz/what-we-do/social-justice/digital-exclusion/
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  • Save Wellington Citizens Advice Bureau!
    Wellington Citizens Advice Bureau provides a free information and advice service to people in need. It helps people know about their rights and responsibilities and the services available in their community. It is there for everyone, about everything. Despite this, Wellington City Council wants to cut its services and leave its citizens without this essential support. Last year Wellington CAB helped over 30,000 people with questions and problems across the range of issues people face in their lives. These include helping with enquiries about emergency accommodation, noisy neighbours, overhanging trees, abandoned vehicles, relationship issues, enquiries about consumer rights, tenancy rights, employment rights, as well as information about local services - the whole range of questions and queries imaginable. It also includes referrals from the City Council and helping people to fill in Council forms! Wellington CAB has had a long-term strategic partnership with Wellington City Council. In spite of this, the Council have, without consultation, made a recommendation to stop funding the Wellington CAB via its long-standing contract for services, and give a one-off six month grant for the CAB to completely redesign its operation, including shutting the doors on its physical premises. The Council have said there is “no guarantee of funding beyond that”. The CAB is core community infrastructure. It is locally responsive, and staffed by dedicated volunteers from the local community. The people who come to the CAB often don’t know where to go, don’t know what assistance is available to them, can’t access information, or are excluded from services. Without the CAB those people will fall through the cracks. Please show your support and save this essential community service.
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    Created by Sacha Green